These questions and answers are provided to help you understand InSite. Please contact Client Services if you don't understand an answer or if your question is not addressed.

Is every article from every issue included?
No, every article from every issue is not included. Gale Group has selection policies that guide our editors in the choice of articles from specific publications in specific products. The policies are governed by subject matter and article length. Very generally, an article must meet the subject criteria for a product and be more than a half a page long.

How often are the Company directory records updated?
Companies are contacted on an annual basis to collect updated information. If Gale Group does not receive information back from the company, editors try to update the information via alternative sources such as annual reports and 10K reports if they are available. Older records remain in the product even if updated information is not attainable. The update date that appears in a directory record reflects when any, but not necessarily all, of the information has been updated.

Why isn't full text available for every article?
InSite offers a significant amount of full text in its products. In order to do so, we maintain relationships with publishers who have given us permission to include their material in our products. However, we are not able to attain permission from all publishers. For these publications we offer summaries of articles. If you are interested in the full text from a specific publication, please let us know by telling our content support team at 1-650-358-4643 or by filling out a feedback form. We will try our best to obtain permission from the publisher to include full text.

How often is new information added to InSite?
Gale Group produces new content each business day and makes it available in the product by the beginning of the next business day.

How can I find out if a publication I'm interested in is in InSite?
All subscribers have access to the Publication Lists section. Within this section, there is a Master Publication List which is an aggregated list of publications included in all the InSite products. Click on the letter representing the first letter of the publication you are interested in and scan the list.

Why do I sometimes see more than one copy of an article when I'm searching two or more products together? When searching Market InSite in combination with another product, you may see some duplicated articles. The overlap can be attributed to the merging of two companies, Information Access Company (IAC) and Predicasts. The article selection policies differ for the products historically produced by these two companies, but in some areas the selection overlaps and the result is duplicate articles.

Why don't the records in Newsletter InSite have margin links like the other products. Newsletter InSite is made up entirely of newsletters articles. The focus of this product is to get the newsletter content up quickly. The trade-off is that the articles are not indexed and therefore, do not have any margin links.

How do I save a copy of an article?
Printing and saving pages is a function of your browser. Whatever is displayed on your screen at the time you choose to print or save, is what will be printed or saved. To print a page, click the Print button in your browser's toolbar or choose File/Print from your browser's menu bar. When the browser's "Print" dialog box displays, select your print options and click the OK button. To Save a page choose File/Save As from your browser's menu bar. When the browser's "Save As" dialog box displays, enter a file name and select a save option and click the Save button. To be able to edit a document in a Word Processor, select the save as "plain text" option.

I've checked boxes for the articles I want. When I try to print them, I only get the list. How do I get the articles? In order to print articles, they must first be opened. To open them, click on View Checked Items. Once the articles are displaying on your screen, you can print or download them.

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